Terms of Services
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These Terms of Service (“Terms”) govern your access to and use of the website at www.thefreshlabel.co (the “Website”) and the wholesale seafood supply services (the “Services”) provided by The Fresh Label Pte. Ltd. (“The Fresh Label”, “we”, “us”, or “our”), a company incorporated in Singapore.
By visiting the Website, submitting an inquiry, placing an order, or engaging our Services in any capacity, you (“the Customer”, “you”, or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or our Services.
These Terms constitute a legally binding agreement between you and The Fresh Label and are governed by the laws of Singapore.
By agreeing to these Terms, you represent and warrant that:
The Fresh Label is a wholesale seafood supplier serving restaurants, markets, hawkers, and food businesses across Singapore. Our Services include, but are not limited to:
Our Services are offered on a wholesale basis only. We do not supply to individual retail consumers. By using our Services, you confirm that you are a business purchasing for commercial purposes.
3.1 Order Placement
Orders may be placed by contacting us via the Website’s contact form, phone (+65 8885 5019), WhatsApp, or email (info@thefreshlabel.co). All orders are subject to availability and acceptance by The Fresh Label. We reserve the right to decline any order at our discretion.
3.2 Pricing
Wholesale pricing is provided upon inquiry and is subject to change without prior notice. Prices quoted are valid only at the time of confirmation and may vary depending on market conditions, species availability, seasonal factors, and order volume. All prices are quoted in Singapore Dollars (SGD) and are exclusive of any applicable taxes unless stated otherwise.
3.3 Order Confirmation
An order is not considered confirmed until you receive written or verbal acknowledgment from The Fresh Label. We reserve the right to cancel or modify a confirmed order in the event of supply disruption, pricing error, or force majeure circumstances, with prompt notification to the Customer.
3.4 Minimum Orders
The Fresh Label may impose minimum order quantities or values at its discretion. Any applicable minimums will be communicated to you at the time of inquiry or order.
4.1 Payment Methods
Accepted payment methods will be communicated to you at the time of order. The Fresh Label reserves the right to require advance payment or a deposit for new customers or large orders.
4.2 Payment Due Date
Unless otherwise agreed in writing, payment is due upon delivery or on the terms specified in your invoice. The Fresh Label reserves the right to impose credit terms on a case-by-case basis for established wholesale accounts.
4.3 Late Payment
Any outstanding invoices not settled by the due date may be subject to late payment charges and may result in suspension of future orders until the outstanding balance is cleared.
4.4 Disputes
Any billing disputes must be raised in writing within 7 days of receiving the invoice. Failure to raise a dispute within this timeframe will be deemed acceptance of the invoice.
5.1 Delivery Area
Delivery is available within Singapore only, subject to accessibility of the delivery address. Delivery to specific areas may be subject to additional conditions or charges.
5.2 Delivery Schedule
Delivery times are scheduled based on mutual agreement between you and The Fresh Label. While we make every effort to meet agreed delivery windows, we cannot guarantee exact delivery times and shall not be liable for delays caused by traffic, weather, or other circumstances beyond our reasonable control.
5.3 Cold Chain Integrity
The Fresh Label uses refrigerated cold-chain logistics to maintain product quality during transit. Upon delivery, the Customer is responsible for receiving and storing products in appropriate refrigerated conditions immediately. Risk of deterioration in product quality passes to the Customer upon delivery.
5.4 Delivery Acceptance
The Customer or an authorised representative must be present to receive the delivery. If no one is available to receive the delivery at the agreed time, The Fresh Label reserves the right to charge for the attempted delivery and reschedule at the Customer’s expense.
6.1 Quality Standards
The Fresh Label is certified by the Singapore Food Agency (SFA) and adheres to applicable food safety and quality standards. All seafood products are manually graded, inspected, and processed before delivery.
6.2 Farmed Seafood
Products supplied by The Fresh Label are primarily farmed seafood imported from various international sources. While we endeavour to source the highest quality products available each season, natural variations in size, colour, and appearance may occur and do not constitute a defect.
6.3 Customer Responsibility
The Customer is responsible for:
6.4 Claims & Returns
Any claims regarding product quality, quantity discrepancies, or delivery errors must be raised at the time of delivery or within 24 hours of receipt, supported by photographic evidence where applicable. The Fresh Label will not accept claims raised after this period. Accepted claims may be resolved through replacement, credit note, or refund at The Fresh Label’s sole discretion.
7.1 Permitted Use
The Website is provided for informational purposes and to facilitate inquiries about The Fresh Label’s products and services. You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others.
7.2 Prohibited Conduct
You must not:
7.3 Availability
The Fresh Label does not guarantee that the Website will be available at all times or free from errors. We reserve the right to suspend, modify, or discontinue any part of the Website without notice.
All content on the Website, including but not limited to text, images, logos, graphics, product descriptions, and branding, is the property of The Fresh Label Pte. Ltd. or its licensors and is protected by applicable intellectual property laws in Singapore and internationally.
You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on the Website without the prior written consent of The Fresh Label. Limited printing or downloading for personal, non-commercial reference is permitted.
Any pricing, product specifications, supplier information, or business information shared by The Fresh Label with the Customer in the course of a business relationship is considered confidential. The Customer agrees not to disclose such information to any third party without the prior written consent of The Fresh Label, except as required by law.
10.1 Exclusion of Indirect Losses
To the fullest extent permitted by Singapore law, The Fresh Label shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the use of our Services or the Website, including but not limited to loss of profits, loss of business, or reputational damage.
10.2 Cap on Liability
Our total cumulative liability to you in connection with any order or claim shall not exceed the value of the specific order to which the claim relates.
10.3 No Warranty
The Website and its content are provided on an “as is” and “as available” basis without any warranty of any kind, express or implied. The Fresh Label does not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.
10.4 Force Majeure
The Fresh Label shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, supply chain disruptions, pandemics, or acts of third parties.
You agree to indemnify, defend, and hold harmless The Fresh Label Pte. Ltd. and its directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with:
Your use of the Website and our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website or our Services, you consent to the collection and use of your personal data as described in our Privacy Policy, in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).
Our Privacy Policy is available at: www.thefreshlabel.co/privacy-policy
The Website may contain links to third-party websites and platforms, including Google Maps, Facebook, Instagram, and WhatsApp. These links are provided for convenience only. The Fresh Label has no control over and assumes no responsibility for the content, policies, or practices of any third-party platforms.
The Fresh Label’s website is hosted on Wix. Use of the Website is additionally subject to Wix’s applicable terms of service and platform policies.
The Fresh Label reserves the right to amend, update, or replace these Terms at any time. Any changes will be effective from the date they are posted on the Website. It is your responsibility to review these Terms periodically. Continued use of the Website or Services after the posting of revised Terms constitutes your acceptance of the changes.
For material changes that significantly affect your rights or obligations, we will endeavour to provide reasonable advance notice.
The Fresh Label reserves the right to suspend or terminate your access to the Website or Services at any time, with or without cause or prior notice, if we determine that you have violated these Terms or applicable law, or if we cease to offer a particular service.
Upon termination, any outstanding payment obligations and provisions that by their nature should survive (including Clauses 8, 9, 10, 11, and 16) shall remain in full force and effect.
16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles.
16.2 Amicable Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, the parties shall first attempt to resolve the matter amicably through good-faith negotiations within 30 days of written notice.
16.3 Mediation & Arbitration
If the dispute cannot be resolved through negotiation, the parties agree to refer the matter to mediation at the Singapore Mediation Centre (SMC), and if mediation fails, to final and binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its Arbitration Rules in force at the time. The seat of arbitration shall be Singapore, and the language of proceedings shall be English.
16.4 Jurisdiction
Notwithstanding the above, The Fresh Label reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The validity and enforceability of the remaining provisions shall not be affected.
These Terms, together with our Privacy Policy and any written order confirmation or agreement issued by The Fresh Label, constitute the entire agreement between you and The Fresh Label with respect to the subject matter herein, and supersede all prior and contemporaneous understandings, negotiations, representations, or agreements, whether oral or written.
For any questions, concerns, or notices regarding these Terms of Service, please contact us:
The Fresh Label Pte. Ltd.
8A Admiralty Street, #01-22 Food Xchange @ Admiralty, Singapore 757437
Phone: +65 8885 5019
Email: info@thefreshlabel.co
Website: www.thefreshlabel.co
The Fresh Label Pte. Ltd. | www.thefreshlabel.co | +65 8885 5019 | info@thefreshlabel.co
8A Admiralty Street, #01-22 Food Xchange @ Admiralty, Singapore 757437